1. Company Information
This website is owned and operated by:
ITALTRIKE INDIA PRIVATE LIMITED
GSTIN: 33AAICI8364C1ZM
Customer Support: customerservice@italtrike.in
2. About Us
ITALTRIKE INDIA PRIVATE LIMITED is the Indian company of the Italtrike Group, dedicated to offering high-quality children’s mobility products designed to encourage active play, creativity and early motor development.
Our products are developed with a strong focus on safety, durability, functionality and design, serving families, educational institutions and childcare professionals throughout India.
3. Group Companies
ITALTRIKE INDIA PRIVATE LIMITED is part of the Italtrike Group.
Certain administrative, operational, information technology, accounting, logistics, customer support and marketing activities may be carried out with the support of affiliated companies within the Group, including:
- ITALTRIKE S.R.L. (Italy)
- ITALTRIKE INTERNATIONAL PRIVATE LIMITED
Such activities are performed only where appropriate and in accordance with applicable laws.
4. Customer Support
Our Customer Support team is available to assist with questions regarding:
- products;
- orders;
- deliveries;
- returns;
- refunds;
- warranty requests;
- account-related enquiries;
- general customer assistance.
Customers may contact us at: customerservice@italtrike.in
We will make reasonable efforts to respond as promptly as possible.
5. Grievance Officer
In accordance with applicable Indian law, ITALTRIKE INDIA PRIVATE LIMITED has appointed a Grievance Officer to receive and address complaints relating to our products, services and the processing of personal data.
Prathul Sreeram
Director & Grievance Officer
Email: prathul@santhagrinders.com
Phone: +91 8300174550
Customers may contact the Grievance Officer regarding:
- customer complaints;
- order-related disputes;
- privacy concerns;
- personal data requests;
- consumer rights;
- any other matters requiring formal escalation.
6. Complaint Resolution Process
Customers are encouraged to provide sufficient information to help us understand and investigate their concern, including:
- full name;
- order number (where applicable);
- contact details;
- description of the issue;
- supporting documentation or photographs, if relevant.
We aim to acknowledge complaints within the timeframe required under applicable law and to resolve them as promptly as reasonably practicable.
Where additional information is required, we may contact the customer before completing our review.
7. Communication
Official communications from ITALTRIKE INDIA PRIVATE LIMITED may be sent by:
- email;
- telephone;
- other communication methods reasonably necessary to provide customer support or fulfil legal obligations.
Customers are responsible for ensuring that the contact information provided during purchase or account registration remains accurate and up to date.
8. Regulatory Compliance
ITALTRIKE INDIA PRIVATE LIMITED is committed to conducting its business in accordance with applicable Indian laws and regulations, including those relating to:
- consumer protection;
- electronic commerce;
- product safety;
- personal data protection;
- fair business practices.
We continuously review our internal processes to support compliance with applicable legal requirements.
9. Policy Updates
This Company Information & Grievance Redressal Policy may be updated from time to time to reflect changes in our business operations or applicable legal requirements.
The most current version will always be available on this website together with the updated revision date.
10. Contact Information
ITALTRIKE INDIA PRIVATE LIMITED
Customer Support: customerservice@italtrike.in
Grievance Officer
Prathul Sreeram
Director & Grievance Officer
Email: prathul@santhagrinders.com
Phone: +91 8300174550