1. Introduction

Welcome to the website of ITALTRIKE INDIA PRIVATE LIMITED (“Italtrike”, “we”, “our”, or “us”).

These Terms and Conditions (“Terms”) govern your access to and use of this website, including the purchase of products offered through it.

By accessing or using this website, you agree to be bound by these Terms. If you do not agree with these Terms, please refrain from using the website.

2. Company Information

This website is owned and operated by:

ITALTRIKE INDIA PRIVATE LIMITED

GSTIN: 33AAICI8364C1ZM

Customer Support: customerservice@italtrike.in

3. Eligibility

By placing an order through this website, you confirm that:

• you are legally capable of entering into a binding contract under applicable law;
• the information you provide is accurate and complete;
• you will use the website only for lawful purposes.

4. Products

We make every reasonable effort to ensure that product descriptions, images, specifications and other information are accurate.

However:

• colours may vary depending on the user’s device;
• packaging may occasionally differ from images shown;
• minor design or specification changes may occur without affecting the intended use or quality of the product.

All products are subject to availability.

We reserve the right to discontinue, modify or replace products without prior notice.

5. Pricing

All prices displayed on the website are shown in Indian Rupees (INR), unless otherwise stated.

Applicable taxes, including GST where required by law, will be calculated and displayed during the checkout process.

While we strive to ensure pricing accuracy, errors may occasionally occur. If an incorrect price is identified after an order has been placed, we reserve the right to cancel the order and provide an appropriate refund where applicable.

6. Orders

Submitting an order constitutes an offer to purchase our products.

An order is considered accepted only after confirmation by ITALTRIKE INDIA PRIVATE LIMITED.

We reserve the right to decline or cancel an order for legitimate reasons, including but not limited to:

• product unavailability;
• payment issues;
• suspected fraud;
• pricing or technical errors;
• compliance with applicable laws.

7. Payments

We currently accept payment through:

• Razorpay;
• Bank Transfer (where available).

Payment must be successfully completed before products are dispatched unless otherwise agreed in writing.

All payment transactions are processed through secure payment providers.

ITALTRIKE INDIA PRIVATE LIMITED does not store customers’ complete payment card information.

8. Shipping

Shipping information, estimated delivery times and applicable charges are described in our Shipping Policy.

Delivery dates are estimates only and are not guaranteed.

Delays caused by logistics providers, weather conditions, governmental restrictions or other events beyond our reasonable control shall not constitute a breach of these Terms.

9. Returns and Refunds

Returns, replacements and refunds are governed by our Return & Refund Policy.

Customers are encouraged to read that policy before completing any purchase.

10. User Accounts

Where account registration is available, users are responsible for:

• maintaining the confidentiality of their login credentials;
• restricting access to their account;
• ensuring that information remains accurate and up to date.

Users are responsible for all activities carried out under their account.

11. Acceptable Use

You agree not to:

• violate applicable laws;
• interfere with the operation of the website;
• attempt unauthorised access to systems or data;
• upload malicious software or harmful content;
• misuse the website or its services;
• infringe intellectual property rights.

We reserve the right to suspend or terminate access for violations of these Terms.

12. Intellectual Property

Unless otherwise stated, all content available on this website, including but not limited to:

• trademarks;
• logos;
• product names;
• photographs;
• videos;
• graphics;
• illustrations;
• catalogues;
• text;
• website design;
• software;
• databases;

is owned by or licensed to ITALTRIKE INDIA PRIVATE LIMITED or its affiliated companies and is protected by applicable intellectual property laws.

No content may be copied, reproduced, distributed, modified, published or used without prior written permission.

13. Product Safety

Our products are designed and manufactured with attention to quality and safety.

Customers are responsible for:

• following the instructions provided with each product;
• supervising children appropriately during use;
• using products only for their intended purpose;
• respecting any applicable age recommendations and safety warnings.

Failure to follow instructions or misuse of products may affect product performance and safety.

14. Limitation of Liability

To the maximum extent permitted by applicable law, ITALTRIKE INDIA PRIVATE LIMITED shall not be liable for indirect, incidental, consequential or special damages arising from the use of this website or the purchase of products.

Nothing in these Terms limits any rights that cannot legally be excluded under applicable consumer protection laws.

15. Indemnification

You agree to indemnify and hold harmless ITALTRIKE INDIA PRIVATE LIMITED, its directors, employees, affiliates and service providers against claims, liabilities, damages and expenses arising from:

• your breach of these Terms;
• misuse of the website;
• violation of applicable law;
• infringement of third-party rights.

16. Force Majeure

We shall not be responsible for delays or failure to perform obligations resulting from events beyond our reasonable control, including but not limited to:

• natural disasters;
• governmental actions;
• labour disputes;
• transportation disruptions;
• internet or telecommunications failures;
• pandemics;
• war or civil unrest.

17. Third-Party Services

This website may include links to third-party websites or services.

We do not control and are not responsible for their content, policies or practices.

Access to third-party services is at the user’s own risk.

18. Changes to These Terms

We may update these Terms from time to time.

The latest version will always be published on this website together with the updated revision date.

Continued use of the website after publication constitutes acceptance of the revised Terms.

19. Governing Law

These Terms shall be governed by and interpreted in accordance with the laws of India.

Any disputes arising from or relating to these Terms shall be subject to the jurisdiction of the competent courts in India, unless otherwise required by applicable law.

20. Contact Information

For questions regarding these Terms, please contact:

ITALTRIKE INDIA PRIVATE LIMITED

Customer Support: customerservice@italtrike.in

Grievance Officer:

Prathul Sreeram
Director & Grievance Officer
Email: prathul@santhagrinders.com
Phone: +91 8300174550