1. Overview

At ITALTRIKE INDIA PRIVATE LIMITED, we are committed to delivering our products safely and efficiently throughout India.

This Shipping Policy explains how orders are processed, shipped and delivered. Please read it carefully before placing an order.

2. Shipping Areas

We currently ship to locations within India where delivery services are available.

Availability of delivery may vary depending on the destination and logistics service coverage.

We reserve the right to decline or cancel orders for locations that cannot be reasonably serviced.

3. Order Processing

Orders are processed after successful payment confirmation, unless otherwise agreed in writing.

Orders are normally processed during our regular business days, excluding weekends, public holidays and company holidays.

During periods of high demand, promotional campaigns or unforeseen circumstances, order processing may require additional time.

4. Shipping Methods

Orders are shipped using logistics partners selected by ITALTRIKE INDIA PRIVATE LIMITED.

The shipping method may vary depending on factors such as:

• destination;
• product size and weight;
• order value;
• service availability.

Customers will receive shipment updates where available.

5. Delivery Times

Estimated delivery times may vary depending on the shipping destination and operational conditions.

Delivery estimates are provided for convenience only and should not be considered guaranteed delivery dates.

Delays may occur due to circumstances beyond our reasonable control, including but not limited to:

• weather conditions;
• transportation disruptions;
• public holidays;
• governmental restrictions;
• force majeure events;
• delays caused by logistics providers.

ITALTRIKE INDIA PRIVATE LIMITED shall not be liable for delivery delays resulting from such circumstances.

6. Shipping Charges

Shipping charges, where applicable, are calculated during the checkout process before payment is completed.

From time to time, promotional offers such as free shipping may be available subject to specific conditions.

7. Delivery Address

Customers are responsible for providing complete and accurate delivery information.

ITALTRIKE INDIA PRIVATE LIMITED is not responsible for delays, failed deliveries or additional charges resulting from incorrect or incomplete address information provided by the customer.

If an order cannot be delivered due to inaccurate information, additional shipping charges may apply for re-delivery where permitted.

8. Order Tracking

Where tracking services are available, customers will receive shipment tracking information after their order has been dispatched.

Tracking information is provided by our logistics partners and may not update in real time.

9. Receipt of Goods

Customers are encouraged to inspect their package upon delivery.

If the packaging appears significantly damaged, customers should note the condition with the delivery personnel where possible and contact our Customer Support as soon as reasonably practicable.

10. Damaged, Incorrect or Missing Items

If you receive:

• a damaged product;
• an incorrect item;
• an incomplete order;

please contact our Customer Support promptly after delivery.

We may request reasonable information, including photographs of the product and packaging, in order to assess the issue and provide an appropriate resolution in accordance with our Return & Refund Policy.

11. Failed Deliveries

A delivery may be considered unsuccessful if:

• the recipient is unavailable after reasonable delivery attempts;
• the delivery address is inaccurate or incomplete;
• the shipment is refused without valid reason.

In such cases, the order may be returned to us. Any reshipment may be subject to additional charges where permitted by applicable law.

12. Multiple Shipments

Where an order contains multiple products, we may ship items separately depending on inventory availability, warehouse operations or logistics requirements.

No additional shipping charges will apply unless clearly communicated before dispatch.

13. Risk and Ownership

Risk of loss or damage passes to the customer upon delivery of the products to the delivery address provided during checkout, unless otherwise required by applicable law.

Ownership of the products transfers only after full payment has been received.

14. Force Majeure

ITALTRIKE INDIA PRIVATE LIMITED shall not be responsible for delays or failure to deliver products due to events beyond its reasonable control, including but not limited to:

• natural disasters;
• severe weather;
• strikes;
• transportation interruptions;
• governmental actions;
• war or civil disturbances;
• pandemics;
• other force majeure events.

15. Changes to this Shipping Policy

We reserve the right to update or modify this Shipping Policy at any time.

The most recent version will always be published on this website together with the updated revision date.

16. Contact Us

If you have any questions regarding shipping or delivery, please contact:

ITALTRIKE INDIA PRIVATE LIMITED

Customer Support: customerservice@italtrike.in

Grievance Officer:

Prathul Sreeram
Director & Grievance Officer
Email: prathul@santhagrinders.com
Phone: +91 8300174550